FAQ

How do I place an order for a candle?

Orders can be placed by sending a DM on our Instagram. The ordered or selected fragrance and quantity shall be shipped within 48 hours.

Which payment methods can I use to place an order?

For shipping, we accept bank transfers, net banking, Google Pay, and UPI.

Are your candles cruelty free?

Our candles are made with 100% soy wax and natural oils. They are paraben-free, cruelty-free, and sulphate-free.

What is the storage life of your candles?

The life of a candle mainly depends on the type of wax used as well as how it is stored.
Our candles are made of 100% soy wax and are best used within a year.

Do you ship the candles abroad?

Currently, we do not take orders beyond India.

Whom should I contact if I received a wrong order?

If you receive a wrong order, please contact us at the earliest with your order number on our email id, contact@fessona.com, or call us on 8146681233.